OUR TERMS AND CONDITIONS

 

SCHEDULING AND CANCELLATIONS POLICY

Notice for Recurring collections: Cancellations for recurring collection services require a minimum of 24 hours’ notice.

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Late Cancellation Fee: Cancellations with less than 24 hours’ notice for recurring collections will incur a 50% service charge. This policy ensures efficient scheduling and avoids disruptions to staff work schedules.

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General Cancellation Policy: All cancellations of service, whether temporary, permanent, or a reduction in collection frequency, require a minimum of 24 hours’ notice. Cancellations with less than 24 hours’ notice will be considered late and subject to a full service charge.

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One-Time, Initial, and Move-In/Move-Out collections: Cancellations or rescheduling of one-time, initial, and move-in/move-out cleanings require a minimum of 24 hours’ notice.

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Company-Initiated Rescheduling: In the event of company-initiated schedule changes due to holidays or extreme weather conditions, True Blue Rubbish Removals will make every effort to reschedule the cleaning service as close to the original date as possible.

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PAYMENT

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Acceptable Payment Methods: True Blue Rubbish Removals accepts Visa/Mastercard, Paypal and Cash for payment of services.

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Declined Payments: Declined credit card payments or outstanding balances will incur a late fee of $15.

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Verbal Agreement: By verbally agreeing to initiate rubbish collection services, the client acknowledges acceptance of these Terms & Conditions and authorises True Blue Rubbish Removals to charge the associated cleaning fee to their credit card. For hourly rates, the final charge will reflect the total time spent at the property. Quoted rates are estimates and may be subject to adjustment based on actual  requirements.